Important COVID-19 update

We have now temporarily closed our sites and stopped operations and services to protect the health of our employees and valued customers and prevent the spread of COVID-19.

We plan to re-open our sites on Friday 1st May, but this may be sooner if the government advise this is possible.

It is still possible to order parts through our website, but please be aware that we cannot dispatch any order until we re-open.

We’d like to take this opportunity to thank you all for your incredible support, kind words and encouragement as we attempt to navigate all things COVID-19.

Stay safe and goodbye for now.

Charles Trent Limited COVID-19 updates

Charles Trent COVID-19 Updates

Charles Trent COVID-19 Updates
Coronavirus, COVID-19

COVID-19 Update: Thursday 26th March

We have now temporarily closed our sites and stopped operations and services to protect the health of our employees and valued customers and prevent the spread of COVID-19.

We plan to re-open our sites on Friday 1st May, but this may be sooner if the government advise this is possible.

It is still possible to order parts through our website, but please be aware that we cannot dispatch any order until we re-open.

We want to say a heartfelt thanks to every single member of Team Trents. We are fortunate to have such a skilled and dedicated workforce, who have been working amazingly hard under such uncertain circumstances.

Finally, to you our customers, fans and followers, we’ve been simply blown away and humbled by all the incredible support, kind words and encouragement we’ve received as we attempt to navigate all things COVID-19.

We can’t wait to see you again soon. In the meantime, stay safe, look after each other and keep your eyes peeled for updates.

 

COVID-19 Update: Monday 23rd March

In the interest of protecting the health of our employees and you, our valued customers, we will be temporarily closing down all Charles Trent Limited operations and services from 5pm Thursday 26th March until 5pm Thursday 30th April, or earlier under government advice.

Our front counter and tyre bay services are now closed.

Our vehicle collections service remains open until 3pm on Thursday 26th March.

Our full staff will remain on full pay whilst our sites are temporarily closed.

We’d like to take this opportunity to thank you all for your incredible support during this rapidly-changing time and we look forward to seeing you all again soon. Please stay safe in the meantime.

 

COVID-19 Statement: Tuesday 17th March

As the news about COVID-19 (coronavirus) and its unprecedented effects evolves, we’re learning that being informed and prepared are essential. Thus, we are closely monitoring the COVID-19 outbreak according to the guidelines and recommendations of the UK Government and taking the necessary steps to ensure the health and safety of our customers, colleagues and employees.

As this is an emerging, rapidly changing situation, I wanted to personally reach out to you and provide an update on the actions that Charles Trent Limited is taking to help protect our employees and customers.

Starting tomorrow (Wednesday 18th March), we will be maximising social distancing by instituting a work-from-home policy for a significant number of our employees. Anyone working from home is equipped with the technology and tools to fulfil operational capabilities remotely.

Staff essential for continued operational and production needs will remain in place. With a fully functional customer support team, there are no current changes in our shipping and logistics capabilities. We will also be closely monitoring our supply chain. Our goal remains to continue providing our customers with the products and services.

Charles Trent Limited is committed to maintaining a safe and healthy workplace for our employees while also providing our customers with the high level of service they are used to. We appreciate your understanding that, as a customer, your TRENTS experience, may look a little different as we navigate this time together. Rest assured, even with the changes in place, TRENTS is prepared to sustain operations now and over the long-term. We are committed to delivering the exceptional products and service you expect and that we’ve upheld for the past 94 years.

Our senior leadership team will continue to monitor the COVID-19 pandemic daily and communicate with you on any additional changes that may occur. We are doing our best to navigate this evolving situation and appreciate the trust that you place in Charles Trent Limited. We will take any additional actions necessary to protect our employees and customers while continuing to provide the services you need to run your business.

Marc Trent | Charles Trent Limited Managing Director

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