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Used car parts, wheels and tyres
from the vehicle parts specialists.

Frequently Asked Questions (FAQ)

Frequently Asked Questions

Below you’ll find answers to the questions we get asked most about the services we offer here at Charles Trent. We have broken down our FAQs to a service level to help you find the information you need easily. If you cannot find the information you need or have a specific question please feel free to contact us and our team will do their best to help!

General FAQs

Buying Car Parts Online

DIY Yard

Scrapping Your Car

Motor Salvage Auctions

Wheels, Tyres & Batteries



Call centre (parts): Monday to Friday 8am – 6pm | Saturday 9am – 4pm

Call centre (vehicle collections / scrapping your car): Monday to Friday 9am – 5pm

Parts counter, DIY yard and tyre bay: Monday to Friday 8am – 5pm | Saturday 9am – 4pm

Salvage auction collections: Monday to Friday 8.30am – 3pm


You can reach the relevant department you require by visiting our contact us page.


Delivery

We use Interlink (now known as DPD Local) and Royal Mail for the vast majority of our small part orders (starter motors, wing mirrors, lights etc) to UK and international destinations. We use a range of trusted couriers for our larger part orders (such as engines and gearboxes) which require palletised shipping.


We offer fast and efficient delivery options to ensure you get the part/s you need as soon as possible. Currently, we offer Next Working Day Delivery to UK Mainland addresses and 2-10 Day Delivery for all addresses outside of UK Mainland.


We offer a 48 Hour Click & Collect service for parts ordered online. Simply choose your local Charles Trent site when completing the order process. Once your order is ready our team will contact you to notify you that it is ready for collection. In some cases this will be ahead of the stated 48 hour window advertised.


Saturday delivery is available for a select number of parts in our store. If the part/s you need is eligible for Saturday delivery it will be available as an option in the order process.


Our cut off point is 3pm Monday to Friday. Any order placed through our store after 3pm will be processed and dispatched the next working day. In addition, any order placed after 3pm on Friday will not be process and dispatched until the following Monday (unless Saturday delivery has been selected).


Yes. You will be sent the tracking number for your order by email once your order has been successfully processed. In addition, we also ask for a mobile telephone contact number to ensure that our couriers can contact you and update you on the status of your order.


Yes. Simply input the delivery address in the checkout section and our team will process and dispatch your order to this location.


Yes. We don’t require the signature to match that of the addressee. However, please be mindful that the signature taken will be logged for security and will also be used as proof of delivery.


Don’t panic. Our store includes only our most popular delivery locations although we are able to deliver car parts worldwide. Simply contact us and our team will be more than happy to assist with your enquiry.


Yes. Delivery is possible to BFPO addresses.


Any customs and import charges are added once your order reaches its destination country. In order to receive your part/s these charges must be paid.

Customs charges are updated frequently and often vary from one country to another. In light of this we cannot inform you of what likely customs and import charges will need to be paid before you can receive your order. In our experience it is best if you contact your local customs office before placing an order to ensure peace of mind of any likely charges.

You must accept full liability for any orders returned to us due to unpaid customs charges. Postal charges, return shipping costs, customs charges and any handling fees will all be deductible from your refund total.


Please contact our team who will be more than happy to provide assistance to help resolve your issue as soon as possible. Ensure that you provide your order number and tracking number to us to help speed up this process.

Payment

Here at Charles Trent we have over 90 years’ experience providing a service that is fast, efficient and secure.

You can search for the part/s you need by inputting your vehicle registration or by using the search options selecting the year, make, model and part you are looking for.

Our system will undertake a look-up of our car parts available in stock and match it with your enquiry. These results will be presented to you on screen. If you cannot find the part you need simply send us a part request and our team of parts experts will do their best to find what you need from our expansive list of vehicles awaiting to be dismantled. Our team are also on-hand to assist via live chat or over the phone at +44 (0) 1202 724 444.


Yes. We go to great lengths to ensure peace of mind when purchasing online through our store. Our website is SSL (Secure Socket Layer) encrypted which means that your details are protected when you make a purchase.

In addition, we also undertake security checks on all transactions to ensure the authenticity of each and every card payment.


We accept the following methods of payment via our website: Mastercard, VISA, Switch/Maestro, Visa Debit, Delta and Electron. Unfortunately, we don’t accept American Express. We also accept Paypal payment via our website for customers who are more comfortable purchasing using this checkout process.

Our front counter and telephone sales teams can accept the payment options listed above as well as bank transfers and cash. Your order cannot be received until payment has been made in full.


You can input your valid code in the Basket as you pass through the checkout process.


Our payment systems require the full cost of your order to be charged immediately after your order has been made.


All car parts available for sale in our online store have both VAT and Excluding VAT prices displayed.


Please contact us if you are looking to make an order from outside the EU and our team can assist with your enquiry.

Products

To find all matching parts for your vehicle simply input your Vehicle Registration Number (VRN) or enter your vehicle’s details using the drop-down options and we will filter the parts available for your vehicle. For peace of mind please ensure that you check fitment (part numbers, engine codes etc) to confirm that the part is correct for your vehicle. If you are unsure of any of this information please feel free to get in touch via telephone, online request or live chat and our team will do their best to help.


We try to provide as much information and detail as possible for every part available on our store. However, if you require more information get in touch via telephone, online request or live chat and we will do our best to help with your enquiry.


If you require the mileage of any engine or gearbox you are looking to purchase please feel free to get in touch via telephone, online request or live chat and our team will provide this information for you.


In many cases we will have a number of similar parts available for your vehicle. Please ensure that you confirm suitability for your vehicle. If you are unsure of the part you need please contact our team on +44 (0) 1202 724 444 and we will do our best to help. Part numbers, engine codes and paint codes can help us match the part you need to your vehicle.


If the part you require is out of stock firstly check that another matching part isn’t available. If you cannot find a match click on the part you require and subscribe to receive a ‘back in stock notification’. When a matching part becomes available we will contact you.


We supply parts but are unable to fit them for you. If you need a trusted local garage to fit your part/s please contact us and our team can assist and provide recommendations.


We don’t buy car parts.


Yes. We have an extensive range of quality used engines and gearboxes available in stock that can be delivered direct to your door or collected from your local Charles Trent site. Our engine and gearbox replacements are tested and trusted, coming with a free warranty for peace of mind.


Please contact our team on +44 (0) 1202 724 444 and we will do our best to match a suitable part to your enquiry. As one of the UK’s largest vehicle dismantlers we constantly update our stocks and have new vehicles arriving to remove parts from.


Yes. Our call centre team are available to take orders and assist with part enquiries. You can contact our team direct on +44 (0) 1202 724 444 to speak to one of our part experts. Our call centre is open between 8am-6pm Monday to Friday and 9am-4pm Saturday. If you would like to make an enquiry outside of these hours please use our live chat service or contact us via an email request and we will get back to you at the earliest available opportunity.


A used car part is an original part (also known as OEM part) that has been removed from a vehicle. Every part is subjected to inspections and tests to ensure that our high quality standards are met before it is stored in our extensive warehouse. We specialise in providing quality used car parts and have over 90 years’ experience offering this service. We offer a free warranty with every part sold off the shelf for all important peace of mind. Choosing a used part from Charles Trent can save you up to 90% vs buying the same part new!


No. We don’t recondition or refurbish any part that we have available for sale. However, we undertake stringent testing to ensure that the part matches our high quality standards. We ship parts worldwide and have generations of satisfied customers. Moreover, we provide a free warranty with every part to ensure peace of mind when you choose Charles Trent for the car part you need.


We don’t have any window glass for sale online. If you are local to one of our sites we have 100s of vehicles available in our DIY yards that you can remove glass from yourself.

Order Information

We will send you the tracking number for your order. You can track your order online or via SMS to keep updated with progress.


We strive to offer a fast and efficient parts service and if you feel this doesn’t match your experience please contact us and our team will do our best to help. You can reach our sales support team on +44 (0) 1202 724 443 or by emailing care@ctrent.co.uk.


We have an automated invoicing system to best handle the volume of orders that we receive. If anything needs changing with your order please contact us at the earliest available opportunity. We will take action to amend or cancel your order with our warehouse team. However, if this isn’t possible we will advise you on the best course of action to take.


You must purchase the part/s you need if you opt for our Click & Collect service online. If however, you would prefer to pay upon collection please contact us on +44 (0) 1202 724 444 and our part experts can assist.

Refunds and Returns

If you need to return a part please contact our aftersales team on +44 (0) 1202 724 443 or email care@ctrent.co.uk.


Once we have received your order back and it has been inspected and restocked we will generate a refund. Typically, refund payment is made in 2-3 working days by our accounts department via your original payment method.


We take great care in packaging and handling our parts to ensure that they arrive to you safely and without damage. If your order has unfortunately arrived damaged please contact our aftersales team on +44 (0) 1202 724 443 or email care@ctrent.co.uk.


Every part sold off the shelf online or through our local sites will come complete with a 90 day warranty from the date of purchase. If your product is faulty please contact our aftersales team on +44 (0) 1202 724 443 or email care@ctrent.co.uk.


If your order is damaged or a part is faulty we will refund the original shipping costs and the return delivery costs.

If you are returning an item that has been purchased in error or is no longer wanted or needed for a refund we will only refund the cost of the item only and not the original delivery cost.


We strive to offer a fast and efficient parts service and if you feel this doesn’t match your experience please contact us and our team will do our best to help. You can reach our aftersales team on +44 (0) 1202 724 443 or by emailing care@ctrent.co.uk.


Our DIY yards are open Monday to Friday 8am – 5pm and Saturday 9am – 4pm.


No. DIY yard entry is free across all locations!


  • Get directions to Charles Trent Poole
  • Get directions to Charles Trent Rugby

You can see all stocks available in the yard online before you visit. Every vehicle available has a description and images to help you find a suitable vehicle to pull parts from. See all Poole stocks here and all Rugby stocks here.


You can see our list of vehicles coming soon here. As soon as the vehicle is available in the DIY yard it will be moved from the coming soon list to the current vehicles list.


We provide hi-vis vests for you to wear in the DIY yard and encourage you to have safe and appropriate footwear for when you visit.


We encourage you to bring your own tools to remove the part/s you need in our DIY yards. However, if you don’t have the tool/s you need to hand we have a tool hire service on site.


No. Power tools are prohibited in the DIY yard.


We don’t offer a refund service for parts removed from our DIY yards. However, you can exchange a part from the DIY yard within 14 days of purchase.


You must be aged 16 or older in order to gain access to our DIY yards. If you are visiting with anybody below this age they will be required to wait in the front counter area whilst you are in the DIY yard. Seating and activities are available in our front counter areas.


We are unlike other DIY yards as we are completely transparent with the prices with our pricing. We charge a fixed price for any part removed from our DIY yard irrespective of make or model. This gives you peace of mind when purchasing parts with us as well as guaranteeing you the best price without any hidden extras.

All DIY yard prices displayed on our website and in our front counter areas include VAT.

Price lists are visible throughout our front counter areas as well as online. Click here to see our online price list. Remember, by choosing Charles Trent for the car part you need you can save up to 90% vs buying the same part new.


We offer student discount of 10% for purchases made in the DIY yard when valid student photo ID is presented. This discount is restricted to the DIY yard service and cannot be used in conjunction with any other services, offers, discounts or promotions.


We do indeed! Collect one next time you visit us and get a stamp every time you spend £20 (terms and conditions apply). When the card is complete you will be rewarded with £20 off your next purchase.


You can get an instant price for your scrap, unwanted or MOT failure car or van by entering your vehicle registration number (VRN) and post code online. Our online service is the fastest and easiest way to get your car booked in for collection. Click here to get a quote for your vehicle now.

You can also drop your car off at your local Charles Trent site for scrapping. Simply drive in and visit our front counter area and a member of our team will be happy to help.


Yes. If it’s more convenient for you to drive your vehicle in as opposed to having it collected we will reward you with a higher price. Simply book your car in online using our instant quote service or drive in and our on-site team can help.


We require the following to scrap a car:

  • Complete vehicle (no parts removed) – If parts are removed deductions will apply
  • HPI clear with outstanding finance
  • V5 registration document (logbook) or a letter of consent
  • Photographic ID – Valid UK photo card driving licence or passport and recent utility bill

We have the following payment options available when you scrap a car with us:

  • Standard 3 day bank transfer (no admin fee)
  • Same day bank transfer (subject to £8.00 admin fee)
  • Cheque upon collection (subject to £7.50 admin fee)

Important: Payments by cash are illegal (Scrap Metal Dealers Act 2013).


We make vehicle collections between 7am and 7pm Monday to Friday. Unfortunately, we cannot make collections over the weekend period.

Once your quote has been accepted through our system a member of our team will contact you to arrange a suitable day for collection. Our driver will contact you 30 minutes prior to arriving for this scheduled collection.


We have over 90 years’ experience collecting scrap, unwanted or MOT failure vehicles. We offer a service that is fast, friendly and efficient with many generations of satisfied customers. Click here to see our reviews and get an insight into what our customers think of the scrap car collection service we offer.


Click here to register to bid on our motor salvage auction platform. Once our salvage team has received your application and successfully processed your payment and ID information you will be approved for bidding.


Salvage vehicle collection times are between 8.30am – 3pm Monday to Friday across all Charles Trent sites.


Please see below a breakdown of fees applicable for vehicles won via our online motor salvage auctions:

► Buyers premium fee (Selling Price / Buyers Fee)

  • £0.00 to £99.99 / £20.00
  • £100.00 to £299.99 / £45.00
  • £300.00 to £499.99 / £48.00
  • £500.00 to £899.99 / £60.00
  • £900.00 to £1,099.99 / £74.00
  • £1,100.00 to £1,299.99 / £84.00
  • £1,300.00 to £1,499.99 / £95.00
  • £1,500.00 to £1,699.99 / £110.00
  • £1,700.00 to £1,999.99 / £125.00
  • £2,000.00 to £2,999.99 / £165.00
  • £3,000.00 to £4,999.99 / £250.00
  • £5,000.00 to £8,999.99 / £325.00
  • £9,000.00 to £9,999.99 / £400.00
  • £10,000.00 to £9,999,999.99 / 5.00%

► Administration / release fee of £15.00 per vehicle sold

► Loading charge of £10.00+ vat per vehicle loaded onto a multi-vehicle transporter

► A late payment charge of £20.00+ vat where payment is not received in full within 72 hours of the date of Sale

► A storage charge of £10.00+ vat (per day) if the vehicle is not collected within 7 calendar days

► If a vehicle is not collected / paid for within 14 calendar days, we reserve the right to apply a re-listing / backing out fee of 10% of the winning bid to reactivate your account. Continual non-payment will result in permanent suspension of your account.

► Where expressly agreed between the Seller and the Buyer, a delivery fee in respect of the delivery of the Lot to the Buyer.

► An administration fee of £50.00 to process vat refunds to bidders who remove Lots from the UK. Any bank charges or currency exchange costs related to the refund transaction will be payable by the buyer

► A membership fee of £50.00 for 1 year or £80.00 for 2 years

 


Our tyre bay is open Monday to Friday 8am – 5pm and Saturday 9am – 4pm.


There’s no need to book a slot or appointment before you visit. Simply drive in and our wheels & tyres team will be happy to help.