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Terms & Conditions

Below you'll find a breakdown of the terms & conditions for the services we offer here at Charles Trent. If you cannot find the information you need or have a specific question please feel free to contact us and our team will do their best to help!

Online Car Parts Terms & Conditions

Car Parts Promotions Terms & Conditions

Motor Salvage Auction Terms & Conditions

Scrap Car Terms & Conditions

Scrap Car Your Quote Agreement

Delivery Information

 

  • All Body Panels are supplied with a lifetime warranty. Body Panels is defined as a stripped door, door frame, wing, bootlid/tailgate, and bonnet.
  • All used parts are supplied with a 12 month warranty. This excludes engines and gearboxes, which will be covered by a 6 month warranty and tyres that come with a 3 month warranty.
  • In the event of failure of the part purchased, a replacement part will be supplied. If a replacement part cannot be found in a reasonable amount of time the full purchase price will be refunded.
  • If you have ordered the wrong part, i.e. your part number is different, please return the item including a completed Returns Form (see 'Returns') requesting the correct part and we’ll do our best to get one out to you upon receipt. If the new part is unavailable we will refund your order and email to inform you. Return postage charges are non-refundable unless your order was faulty or we sent the wrong part.
  • Replacement or refund will only be given on production of the original invoice.
  • Replacement or refund will only be given if the goods are returned in the same condition as supplied with the security marks still visible.
  • Charles Trent Limited will not reimburse any labour costs / charges involved with fitting, removal and / or changing of parts supplied by the company, under any circumstances.
  • Charles Trent Limited will NOT cover any component which has been fitted incorrectly, or dismantled or tampered with (other than the replacement of standard service parts or components). Returns are void if you have dismantled or tampered with a part in any way.
  • Charles Trent Limited will NOT cover any component which has been damaged subsequent to its fitment. This includes typical wear and tear through use or age, and / or accidental damage.
  • Please note: We strongly recommend that all safety critical parts are fitted only by specifically trained automotive technicians. NO liability can be accepted for malfunction, damage or injury caused by inappropriate fitting of such components.
  • All parts correctly supplied and returned are subject to a 20% restocking charge.  Any Warranty provided is non transferable.
  • Any Warranty provided is non-transferable and only benefits the customer named on the invoice and must match the vehicle registration mark on the invoice as supplied. Charles Trent Limited reserves the right to inspect any part claimed for under this warranty prior to accepting a replacement is due.

Engine Warranty Terms & Conditions

  • Every 6 month engine warranty we provide includes the terms and conditions listed above as well as the following:
  • Engines must be correctly fitted with new cam & auxiliary belts, oil, oil filters & spark plugs. Any failure to follow these terms will invalidate this warranty.
  • Engines are sold as bare engines less starter motor, alternator & gearbox. Any ancillary/service parts supplied with engines including water pumps, cam belts, turbos etc have NOT been tested & are provided free of charge. These parts are NOT covered by any warranty supplied by Charles Trent Limited.
  • ECU’s & electrical items are non-refundable as a result of potential damage caused by in-correct fitting or other faults in customer vehicles.
  • Our Charles Trent Limited warranty does NOT cover: Gaskets, Oils, Seals, Cam Belts, Timing Belts and Fan Belts, Any ancillary parts or damage caused by misuse, improper fitting, neglect, accident or continued use.
  • For items damaged in transit notification must be made through our store within 24 hours and images supplied of packaging and part to enable claims to be processed. Click here to make our team aware of an issue.
  • Any deliveries which fail through no fault of the courier or seller will incur return charges, these are billed to Charles Trent Limited and WILL be passed on.
  • Please note we are not penalising anyone for making a mistake or changing their mind, simply passing on the charges we incur.
  • International returns please note: If you are returning anything to us from outside the EU you must complete a customs declaration correctly indicating that the package contains “returned goods” or similar. If your parcel is stopped in UK customs and a charge levied, we will refuse payment and the package will be returned to you. Under no circumstances will we pay customs duty in order to receive back our parts.
  • If you are completing an international return email our aftersales team or call +44 (0) 1202 724443 to book in the faulty/incorrect return. We will then advise and assist you with the return. Please include as many details as possible about the fault.
  • If you have received your order and an item is missing, please first check your dispatch note for any indication that the item is being dispatched separately. If the item is not included on the dispatch note, it will be arriving separately. If the item is listed but not present, please email us quoting your order number and stating the missing item and we will investigate the matter further.
  • Any non-collected click & collect orders after 7 days from the date invoice will be suject to a 20% restocking charge.

  • 1.1. We offer discounts and promotional codes via different channels to new and/or existing customers including, but not limited to, discounts, offers, promotions, prize draws, competitions, vouchers etc. Herein, these will be described as ‘Promotional Code(s)’.
  • 1.2. By using any Promotional Code(s), you are agreeing to the following:
  • 1.3. General Terms Of Usage
  • 1.3.1. A Promotional Code may only be redeemed online at our website. Discounts and/or free items cannot be redeemed at our front counter, via telephone or mail order, unless expressly advertised.
  • 1.3.2. A Promotional Code cannot be used in conjunction with any other offer, discount or promotion. Only one Promotional Code can be used per transaction or household.
  • 1.3.3. A Promotional Code is redeemed by entering such code at the appropriate point on the online purchase order process for a qualifying purchase or in the case of discounts, vouchers and/or free items, as expressly advertised.
  • 1.3.4. A Promotional Code is not exchangeable for cash and cannot be used in conjunction with any other offer, discount or promotions.
  • 1.3.5. Promotional Codes are non-transferrable and non-refundable.
  • 1.3.6. Promotional Codes are not available to employees of Charles Trent Limited.
  • 1.3.6. Promotional Codes are not available to employees of Charles Trent Limited.
  • 1.3.7. We accept no responsibility for illegible, lost, delayed or damaged Promotional Codes during any promotion, on any media or channel delivered, including electronically on our website. Promotional Codes not submitted in accordance with these Terms (including those that have expired) shall be rejected and/or disqualified. Our decision is final.
  • By entering any such Promotional Code(s) and any personal data, all participants agree to our Privacy Policy and Cookie Policy that relate to any awards, free offers etc that the participant enters into. We reserve the right to provide marketing materials, website publications, promotions or competitions to you and you consent to the same. Your rights and our obligations are outlined in the Privacy Policy and Cookie Policy.
  • 1.3.8. By entering any Promotional Code(s), your personal data will be held by Charles Trent Limited in accordance with our Privacy Policy and for the purpose of administering any Promotional Code(s) and contacting you in relation to the same or other promotional material or information.
  • 1.4. Usage Period
  • 1.4.1. Any Promotional Code is only valid during the period identified and, on the dates, and for the products specified within the media it was delivered in.
  • 1.4.2. If no period is identifiable or specified, the Promotional Code will be valid for no longer than 3 days from launch (but only whilst that particular Promotional Code is still available).
  • 1.4.3. We reserve the right to (i) cancel or withdraw any Promotional Code, (ii) refuse to allow any customer to participate in the Promotional Code, (iii) decline to accept orders where, in its opinion the Promotional Code is invalid for the order being placed (iv) exclude any single or group of products from any general promotion and (iv) amend this clause 1 (we will undertake reasonable efforts to notify changes to participants).
  • 1.5. Returns and Order Cancellations
  • 1.5.1. Your right to cancel under our Returns Terms & Conditions shall apply to any product(s) received by use of a Promotional Code.
  • 1.5.1. In the case of a free item, all items are subject to availability and we reserve the right to substitute such free item for any reason, for that of similar quality and value.
  • 1.5.2. If an order is returned, any free items must be returned within the same box as the products(s) you are returning, in as new condition, in its original packaging and complete with product documentation. Failure to do so, reserves us the right to deduct the full price of the free item from the amount credited.
  • 1.5.3. The amount credited (less the cost of any free item, if applicable) will be in accordance with our Returns Terms & Conditions.
  • 1.5.4. Where the redemption of a Promotional Code is subject to a minimum spend requirements, redemption is only permitted in respect of the purchase of the qualifying products (as communicated to you when issuing the Promotional Code).
  • 1.5.6. For any Promotional Code sent via email it is non-transferrable and the email address provided with the order must be the same as the email address that the Promotional Code was sent to.
  • 1.6. Where there is any conflict within our Car Parts Promotions Terms & Conditions with any other terms whatsoever attached to any other advertising material regarding a Promotional Code, these Terms & Conditions shall apply. These Terms & Conditions affect only Promotional Codes. Our other Terms & Conditions shall continue to apply otherwise.

1. Charles Trent Limited reserves the right at all times to vary, change, alter, amend, add to or remove any of these terms. By accepting a quote you accept that you are bound by the current terms and conditions.

2. All copyright and other intellectual property rights in any material contained on this website is owned by Charles Trent Limited. Use of these materials is forbidden unless prior written permission has been obtained from the owner.

3. The user may access any part of the site and download or copy material for personal non-commercial use only. The copyright in such material shall be retained by Charles Trent Limited.

4. Links to the www.trents.co.uk website are not permitted unless by prior written permission.

5. Copying, distributing or any use of the materials contained on the website for any commercial purpose is prohibited.

6. The content of the website is for general information only and does not constitute any form of advice or recommendation upon which a specific decision should be made.

7. Charles Trent Limited has done its best to ensure the accuracy and currency of the materials contained on its website but excludes any warranty express or implied as to quality, accuracy, timeliness, completeness or fitness for a particular purpose of the material contained on the Charles Trent Limited website.

8. Charles Trent Limited specifically excludes to the fullest extent permitted by law all liability that may arise with respect to the use or inability to use this website, any information contained in the website, or arising from any unauthorised access or alteration to the website whether direct, indirect or consequential including damage, costs, injury or financial loss of any kind. This clause shall not exclude liability for death or personal injury directly caused by the negligence of Charles Trent Limited.

9. The www.trents.co.uk website may include links to external websites. These links are provided to help you find additional information. It is your responsibility to decide whether any service and/or products available through any of these websites are suitable for your purposes. Charles Trent Limited accepts no responsibility for the content of these websites and does not give or enter into any conditions, warranties or other terms or representations (express or implied) in relation to any of these websites and specifically excludes to the fullest extent permitted by law all liability that may arise whether direct, indirect or consequential with respect to or as a result of such material causing damage, costs, injury or financial loss of any kind.

10. Whilst the www.trents.co.uk website may from time to time contain advertising material, Charles Trent Limited does not endorse or accept any liability for any of the products or services so advertised, or for any error or inaccuracy in the advertisements. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the website complies with all relevant laws.

11. Save as expressly provided, these terms are not intended to confer any benefit on a third party under the provision of the Contracts (Rights of Third Parties) Act 1999.

12. Any rights not expressly granted herein are reserved to Charles Trent Limited.

13. Charles Trent Limited reserves the right at any time to suspend or terminate your access to or use of the website.

14. Charles Trent Limited may change the format and/or content of this website at any time.

15. Personal details provided to Charles Trent Limited through the www.trents.co.uk website shall only be used in accordance with our privacy policy. Please read this carefully before proceeding. By providing your personal details to us you are consenting to its use in accordance with our privacy policy.

16. If any provision of these terms and conditions is found to be invalid by any Court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these terms and conditions which shall continue to have full force and effect.

17. The failure by Charles Trent Limited to exercise any right or remedy under these terms and conditions shall not constitute a waiver of that right or remedy.

18. These Terms & Conditions of use shall be construed and interpreted in accordance with English law. The courts of England shall have exclusive jurisdiction in relation to any claim, dispute or other matters arising therefrom. For the exclusive benefit of Charles Trent Limited, Charles Trent Limited shall retain the right to bring proceedings in the Courts of the country of residence of any user of the website.

If you are a consumer, nothing in these terms and conditions will affect your statutory rights.

1. GENERAL CONDITIONS

1.1 References to 'we', 'us', or "Charles Trent Limited" relate to Charles Trent Limited.

1.2 References to the "Seller" or 'Customer' relate to you, the owner of the vehicle which is the subject matter of a valuation/purchase or disposal request.

2. PRE-CONTRACT INFORMATION

2.1. This document sets out the terms and conditions between you and us. It is our intention that the Service is provided and accepted on these terms. If you are a Consumer and wish to rely on any variation to these terms, then you should ensure that the variation is notified to us in writing and acknowledgement of receipt and agreement obtained before issuing any instructions to us to carry out the Service.

2.2 In order to commence the purchase process, you (the Seller) must visit the Charles Trent Limited website www.trents.co.uk and fully complete the online valuation process. You will need to provide us with certain information about the vehicle you want to sell and its location. Once you have completed the online valuation process you will subsequently receive an e-mail that will contain the given valuation. The on-line valuation is based only on the details provided by the seller, and the assumptions made therein, and takes no account of the condition of the vehicle. If there are circumstances under which these assumptions cannot be met (e.g., the vehicle is incomplete), the seller must inform Charles Trent Limited.

2.3 This valuation is provided on a "subject to contract" basis and is not legally binding. Charles Trent Limited reserves the right to withdraw the valuation at any time without legal consequence and with no liability to the prospective Seller.

3. PRICE QUOTED

3.1 The price quoted in the valuation will be in pounds sterling.

3.2 All prices quoted in the valuation are given in good faith and are derived from a combination of factors including the information supplied by the Seller and third-party data. The provision of inaccurate, false or misleading data by the Seller, or as a result of third-party errors, will result in an inaccurate valuation & under these circumstances Charles Trent Limited is under no obligation to honour the quote.

3.3 If for some reason an error has occurred with the quoted value, Charles Trent Limited will rectify the price as soon as reasonably practicable after notification of the mistake. No liability whatsoever can be accepted by Charles Trent Limited for accidental mistakes or errors caused by system failures or third-party data providers.

3.4 The valuations provided are on a 'subject to contract' basis and are not legally binding upon Charles Trent Limited. Charles Trent Limited reserves the right to withdraw the valuation at any time without legal consequence and with no liability to the prospective Seller.

4. CANCELLATION

4.1 Once you have accepted the Quotation, you may cancel the contract by notifying us at any time prior to the collection service being executed. However, if you fail to notify us of the cancellation before the collection has been initiated, then you may be liable for the cost of the aborted collection trip.

5. PAYMENT

Payment will be made promptly upon collection of the vehicle and in accordance with the payment terms agreed between the Seller and Charles Trent Limited

6. SELLER'S WARRANTIES

6.1 The following warranties are valid where the information has been provided by the Seller.

6.2 The Seller expressly warrants that all the information supplied during the on-line valuation process is accurate and true.

6.3 The Seller warrants that the vehicle is not subject to undisclosed finance.

6.4 The Seller warrants that he/ she is the legal owner of the vehicle, has the right to transfer the full unencumbered legal title and full ownership of the vehicle to Charles Trent Limited

6.5 The Seller warrants that no other person has any claim to the vehicle whether legal, equitable, possessory, or otherwise. By executing the sale, the Seller confirms that any and all pre-existing liabilities remain with the Seller and do not pass to the Purchaser.

7. SELLER'S RESPONSIBILITIES

7.1 The Seller is surrendering ownership of their vehicle to Charles Trent Limited.

7.2 If the vehicle is scrapped Charles Trent Limited will notify the DVLA by production and submission of a Certificate of Destruction.

8. VEHICLES SUBJECT TO FINANCE

8.1 Prior to arranging collection of any vehicle, it is the responsibility of the Seller to disclose to Charles Trent Limited if there is any existing finance or Hire Purchase Agreement associated with the vehicle.

8.2 The Seller at all times remains liable to the finance company in respect of any outstanding finance. By agreeing to sell the vehicle the Seller acknowledges that liability does not transfer in any way to Charles Trent Limited.

9. PROPERTY AND RISK

9.1 Risk and property in the vehicle will pass from the Seller to Charles Trent Limited upon the "issue" of payment by Charles Trent Limited to the Seller. If a cheque is to be made payable to a third party (such as a finance company) in lieu of payment to the Seller, then risk and property will pass upon the issue of the cheque (or other appropriate means of payment) to the third party.

10. INSPECTION

10.1 The vehicle will be inspected by Charles Trent Limited prior to completion of the contract. A revised valuation may be offered where (i) the vehicle does not fully comply with the information provided during the online valuation process, (ii) where the condition is such that it has a substantial impact of the value of the vehicle and/ or (iii) other relevant factors not previously disclosed affect the valuation.

11. MISCELLANEOUS ITEMS

11.1 When the Seller delivers the vehicle, Charles Trent Limited shall be provided with all the necessary documentation relating to the vehicle such as service record and invoices, V5C (logbook/ registration document), spare keys, manuals etc.

12. CONSEQUENTIAL LOSSES

12.1 Charles Trent Limited, its directors, employees or other agents shall not be liable for direct or indirect consequential losses of any kind including loss of profits and other forms of expenses and compensation.

13. EXCLUSION OF LIABILITY

13.1 Charles Trent Limited does not limit its liability for death or personal injury caused by our negligence but liability for property damage is expressly excluded.

14. VARIATION

14.1 The terms of this cannot be varied by oral representation or otherwise. Any variation must be in writing and signed by both parties.

15. THIRD PARTY RIGHTS

15.1 Nothing in these terms and conditions of purchase shall be construed as giving any person any third-party rights. The Contracts (Rights of Third Parties) Act 1999 is expressly excluded.

16. GOVERNING LAW AND JURISDICTION

16.1 The governing law is English Law, and the parties agree to submit to the full jurisdiction of the English courts.