As a Customer Service Advisor within our Front Counter and Tyre Bay Team, you will be the face-to-face point of contact for any customers coming to collect vehicle parts or who have vehicle part enquiries, as well as scheduling tyre refitting, tracking and repairs.
We are looking for a people focused, customer centric team leader to join us in ensuring we are consistently focussed on our customer service across the business. The team leader role is be to oversee the following areas, sales, Core, Warranty & Returns and the body repair shop network. The team has seven direct reports across a variety of areas and another key part of the role, is to support the development, engagement and success of your team.
As one of our Class 1 driving team, your day will be extremely varied. You will be dealing with customers and manging a multitude of collections, from customers’ homes to commercial units. You will be driving a seven car transporter and be mechanically minded as some of the vehicles you collect may not drive, are accident damaged or require winching. You will need to think on your feet and problem solve often. You are part of a successful and talented transport team, working closely with our operational and material handling team.
You will be responsible for attracting and recruiting our stars of the future.
The role will also require community outreach, research, development, and engagement across a variety of initiatives, placing our business at the forefront in terms of becoming an employer of choice.
Employer Branding, recruiting, onboarding, retention, talent attraction as well as supporting the people team with ad hoc projects and having a creative and open mindset with a genuine interest and care for people are key elements of the role.
As a production manager, you'll oversee the production process, coordinating all production activities and operations for the distribution centre and production lines. With five supervisors and a team head count of approximately 60 people, you'll be involved in the pre-production stage as well as the production and distribution stages. A large part of the job is dealing with people, inspiring, leading and motivating, creating a successful, driven and engaged workforce.
As one of amazing sales advisors, you are the first point of contact for incoming calls from customers looking to buy motor vehicle parts. With a good eye for detail, and great questioning skills, you will be matching car parts and advising customers with best options.
You will be responsible for case management and problem solving, always supporting the customer, and going the extra mile to ensure customer satisfaction.
Role Profile –Tyre Fitter
Working within a busy customer focussed team, you will be the first port of contact for any of our customers requiring tyre changes, vehicle tracking and battery changes. Our customers are part of our family, and we pride ourselves on looking after them, and giving them the best service, with honesty and integrity, just like we would any of our family. Attention to detail, knowledge and an above and beyond attitude are the key skills you need as part of our Tyre Bay team.
As one of our Vehicle Diagnostic Technicians, you will play a crucial role in evaluating, diagnosing, and testing various vehicle components, ensuring they meet quality and functionality standards. Your expertise in running and testing automotive systems will contribute to our mission of efficiently recycling and repurposing salvaged vehicles.