Returns

How Our Returns Work

We hope you're completely happy with your order, but we understand that sometimes things don't work out. If you need to return an item for any reason, we're here to help make the process as smooth as possible.

You can return your order for free within 30 days of receiving it.

To qualify: Items must be unused and in their original packaging.

Choose between collection from your address or a prepaid postage label. 

To initiate a return, please create an account with us, navigate to your order, and click “Start a Return.” Then, follow the on-screen instructions.

Once we receive a return request, we aim to respond within 24 hours. Please note that we don’t operate on weekends or bank holidays, so requests submitted during those times will be handled on the next working day.

After the returned item reaches us, we’ll do our best to process it as quickly as possible. However, please allow up to 3 working days for the item to be inspected and refunded we will notify you once the refund is processed.

📌 Important: All items must be returned in the same condition as supplied. Items returned in a used, damaged, or incomplete condition may void your warranty and disqualify your refund. Any original delivery fees are non-refundable.
 

What if my item is faulty?

If you believe your item is faulty, please create an account with us and start a return request. We'll guide you through the process on your screen.

To assist you efficiently, we’ll need the following details:

• A clear description of the issue, along with photos or videos showing the fault
• Your vehicle registration number to look for a replacement.

Providing this information will help us resolve the issue as quickly as possible

We’ll check if a replacement is available. If not, we’ll arrange a full refund.

📌 Important: Faulty items are covered under our Warranty Terms & Conditions. Please ensure you check these before submitting your claim.

What if I no longer need the item?

Changed your mind? No worries. We offer a 30-day returns policy for items no longer required.

Create an account and go to your order click “Start a Return”. We will then provide you with our return address.

Once we receive the item back, we’ll issue a full refund for the product.

• Please note: Any original delivery fees are non-refundable.
• Items must be, in original packaging, and returned in the same condition as supplied.

Need help arranging a collection? Just get in touch — we’re happy to help.

What if my item arrived damaged?

We're sorry to hear that. If your item arrived damaged, please:

1. Create an account with us, go to your order and click “Start a Return”
2. Let us know if the item was already damage in the box if there were any signs that would indicate the item was damaged in transit this way we can better assist you and feedback to our warehouse and couriers.
3. Upload clear photos of the damage and images of the packaging.
4. Let us know the outcome expected and we will do our best to assist you.

 Damage must be reported within 24 hours of delivery to ensure we can raise a claim with the courier. The more evidence you provide, the faster we can help.

What if I received the incorrect item?

We want to get it right. If you've received something that doesn’t match your order, please contact us and provide:

• A description of what you received vs. what you expected.
• Let us know if it’s a completely different item or just incompatible.

Once reviewed, we will:

Collect the incorrect item and send you the correct one or issue a full refund.

Engines & Gearboxes – Warranty Process

If the engine or gearbox you purchased from us is faulty, we're here to support you.

All engines and gearboxes come with a 3-month standard warranty, with options to extend for an additional fee.

To start a warranty claim, please provide the following:

• When did the item fail? Was it immediate or after running?
• What was the issue with the original unit being replaced?
• What grade and amount of oil was used during installation?
• Were any parts replaced during fitting? If yes, which ones?
• Any available **evidence**, such as:
• Videos
•  Diagnostic reports or fault codes

Also include:

• Your vehicle registration number.
• The outcome you are expecting (e.g. partial contribution toward repairs, replacement, or full refund)

 Next Steps:

• We may offer a replacement unit, partial contribution towards repairs (subject to approval), or a refund.
• If a replacement is approved, it is typically sent only after the faulty unit is collected and inspected.
• We’ll confirm if we require the faulty item to be returned based on your claim

Please note: All warranty claims are assessed under our Warranty Terms & Conditions.

Still Have Questions?

If you're unsure about anything, feel free to contact our customer service team we’re always happy to assist.