Frequently asked Questions

The call centre is open Monday to Friday 8am – 6pm and Saturday, 9am – 4pm. Our parts team are available on 01202 724 444.

The Pick A Part front counter and DIY site are open Monday to Friday 8am – 5pm and Saturday 9am – 4pm. These hours are changed during winter months to Monday to Friday 9am – 4.30pm. Entry to our Pick A Part yards is now FREE! You can see all current yard stocks here.

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We have 20,000+ parts available through our Part Wise web store. You can find replacement parts for any vehicle supplied with a 1 year warranty with next day delivery options available. Click here to shop now!

We have thousands of parts in stock at all times and can ship anywhere in the UK. We also deliver internationally. Please contact our call centre sales team, by calling 01202 724 444. The call centre staff deal with most enquiries however if your vehicle is older than 10 years, you may be directed through to our Pick A Part or Tyre Wise service.

If you are after DIY parts our PickAPart service can save you up to 90% vs buying parts new. Please visit www.pickapart.uk.com where you can see all vehicles available as well as those coming soon. Click here if you are looking for wheels, tyres or batteries.

You can also shop for parts, wheels and tyres through our two eBay stores. Click here to shop for parts and here for wheels and tyres.

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Buying online with us is simple! We have 20,000+ parts for any vehicle available on our web store. Every part can be delivered next day and comes complete with a 1 year warranty. Shop now by clicking here.

We also run two very successful ebay stores aimed at parts (charlestrentlimited) and tyres and wheels (tyrewisepoole).

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We accept credit cards, debit cards, bank transfers and for our eBay shop items, Paypal. We do not accept American Express.

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Every part sold through our Partwise web store comes complete with a 1 year warranty. You can see more info here.

All parts sold through our call centre are guaranteed for up to 1 year under our standard terms and conditions, which you will find on your invoice.

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Providing the order is placed and paid for before 2pm, we generally offer a next day courier service for parts in stock. There maybe exceptions with destinations in the Highlands, Northern Ireland and anywhere “over water”.

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If you need a refund or exchange on the parts you have ordered please download our returns form and follow the procedure at the top of the link.

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Yes, we do. Please visit our site sellyourcarorvan.trents.co.uk to obtain an instant quote for your vehicle.

Alternatively, click here to contact your local site team or call 01202 747326.

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To arrange a collection please click here for an instant free quote for your vehicle or call 01202 747326.

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Under new legislation from 1st October 2013, you must provide photo ID showing your name, date of birth and address when you scrap your car. We will need to retain a copy of your identification for our records.

A photocard driving licence is the preferred form of identification, as it shows your name, photo, date of birth and address. However, other forms of ID are accepted, including:

  • A valid UK passport
  • A valid passport from a European Economic Area state
  • A valid UK biometric immigration document

A supporting document from the last 3 months must be issued alongside any ID form other than a driving licence, to confirm your name and address. Accepted documents include:

  • A bank or building society statement
  • A credit or debit card statement
  • A council tax demand letter or statement
  • A utility bill (e.g. gas, electricity or water) but not a mobile phone bill

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To purchase salvage vehicles please visit auctions.trents.co.uk. You will need to register before you can begin bidding on vehicles. Each auction runs for seven days (Monday to Monday). On average we have in excess of 120 vehicles heading through our auctions each week covering cars, commercials as well as motorbikes and other uncommon vehicles.

If you would like to see the vehicle in person please feel free to head to your nearest yard to sort a viewing. To prevent disappointment we recommend that you call your local site to give prior warning before visiting. Click here for site contact information.

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Submit a question…

If you’d like to submit a question to us, please use the form below.

To arrange collection and disposal of your vehicle please complete the Public vehicle disposal form here. Alternatively, please call 01202 744 194.

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