Parts Guarantee

TERMS AND CONDITIONS

All goods are guaranteed to be in satisfactory working order at the time of purchase. In the event of a fault arising within the guarantee period the seller reserves the right to either repair or exchange the goods. If replacement goods cannot be found within a reasonable time then the full purchase price will be refunded. This will only happen on production of the original sales invoice and only if the goods are returned in the same condition as when the goods were supplied with the seller's security marks still visible thereon. The seller will not hold itself liable to reimburse the buyer for any installation charges no matter how they are incurred unless otherwise stated.

There is a 20% handling charge for functional parts correctly supplied by us that are returned.

In the case of parts delivery via courier or post, this cost is non-refundable if the part was supplied correctly by us.

STANDARD GUARANTEE

All goods sold by the seller will carry a minimum 3-month guarantee from the date of purchase. Under no circumstances will Charles Trent Ltd entertain any claim(s) whatsoever in regard to labour costs/charges involved in the fitting, removal and or changing of the parts supplied by the company.

DIY sales are non-refundable and are "sold as seen". A 30 day credit note may be issued against faulty DIY parts subject other conditions. ECUs & electric / electronic items are non-refundable & non-returnable as a result of potential damage caused to parts by customers.

EXTENDED GUARANTEES/ WARRANTIES

Charles Trent Ltd. offer 3 further levels of warranty. Refer to the separate Extended Warranty guidance for further information.

ENGINES, GEARBOXES

All engines are fully tested unless otherwise stated by the seller.

When replacing engines new cam and auxiliary belts, oil, oil filters and spark plugs must be fitted. Damage caused as a result of failing to follow this advice will void all guarantees.

Engines are sold complete less starter, alternator and gearbox. Ancillary/service parts supplied with engines including water pumps, cam belts, turbos etc. are not covered under these terms and conditions.

Engines and gearboxes are sold fully drained of all fluids & minus oil filters.

Warranty excludes all gaskets, oils, seals, cam, timing and fan belts.

Damage caused by misuse, improper fitting, neglect and or continued use will invalidate all terms and conditions.

All guarantees are void if the component is dismantled or tampered with (other than replacement of standard service components).

SAFETY CRITICAL COMPONENTS

Safety critical items are sold on the understanding that they must be fitted only by specifically trained automotive technicians. No liability can be accepted for malfunction, damage or injury caused by inappropriate fitting of such components.